Winnie Tsoi-Kong
1/5
UPDATED REVIEW RE: OWNER’S RESPONSE:
Wellness Spa owner, you clearly confused me with another customer, and clearly did not understand the simple question. I never asked about the price. I specifically asked if you had 2-hour massage available for 3 people. You said “yes…yes…” I asked if we could come at 2 to 2:30 pm, and reiterated my question if you had 2-hour massage available for 3 people. You repeatedly gave me a response between 1 hour and half hour. I asked you if you meant I (and 2 of my companions) would need to wait for 0.5 to 1 hour, meaning the appointment would not be available until at least 3 pm or 3:30 pm, you did not give me a straight answer. I heard you talking to someone in the background but you never answered my simple question: did you have 2-hour massage available for 3 people at 2:30 pm on that particular day when I called.
Please review your phone recordings before you tried to dispute my review. I NEVER asked for your price or tried to ask for a discount. Your response clearly showed you could not understand simple English and to make it worse, you not only confused me with another person, you also accused me for something that I did not do.
I am giving this 1-star review (I would have given negative star, if possible) based on the fact that I could not even get the lady to set an appointment, because the lady could not understand and answer a simple question: “Do you have 2-hour body massage available?” I was on the phone for 2 minutes with this lady and she repeatedly said “yes…yes….” But immediately asked “1 hour ok? Half hour ok?” We went in circles with this until I gave up.
I did not even want to try to do a walk-in. The communication alone made me feel it’d be a waste of time.
